Dental Handpiece Repair FAQ

Here at Handpiece Solutions, we understand that when it comes to dental handpiece repair, you may have questions about our services, turnaround times, warranties, and more. This page is designed to provide FAQs, helpful answers to the most common inquiries we receive. Whether you’re a new customer or a long-time client, our goal is to ensure your experience with Handpiece Solutions is as smooth and efficient as possible. If you don’t find the information you’re looking for here, our friendly support team is always ready to assist.

Handpiece Solutions In-House service uses manufacturer equipment parts when available and the finest aftermarket made parts.

Repairs are usually completed within 2-4 days after arriving in our office and in the mail the next business day.

Yes. Some brands include: Hufriedy, Miltex, Star, Nordent, Kavo, W&H, Lares, NSK, Midwest, Impact Air, J Morita, Kinetics, and many other imports and private label brands.

Poor maintenance can contribute to mechanical failure. Autoclaving and lubricating procedures tend not to be followed thoroughly.

It is considered 2 separate repairs. Some customers believe it’s necessary to send Handpiece Solutions both handpieces, because they are unsure where the problem lies. Handpiece Solutions will repair one and clean and lubricate the other if no problem exists.

Call Handpiece Solutions at (800) 689-0288 or request a free mailer kit. You can also print a prepaid shipping label and work order form to ship with your own packaging to save time.

Handpiece Solutions never charges a fee for an estimate or return shipping if repair is declined.

Yes, we do offer instrument sharpening services.

After every patient and before sterilization.

Email us for a step-by-step lubrication chart and instructions document at [email protected].

Never use disinfectant or disinfectant wipes on handpieces as they are corrosive.

Most high-speed air driven handpieces can be repaired for under $200 depending on the repair.

If not properly maintained it can fail prematurely, costing you more in the long run. In general, newer handpieces have a life expectancy of 18-24 months, while older models closer to 12 months, but proper dental handpiece maintenance can prolong the life of the handpiece and maximize performance.

The most common reason for handpiece failure is poor lubrication or improper use of the autoclave. It is imperative that the handpiece goes through the compete drying process during autoclaving. Remaining moisture in the bearings will cause premature failure.

  • Patient safety concerns: Poor quality handpieces can cause injury to patients, for instance, by overheating or if a drill breaks during use. Inferior chuck systems may not hold burs securely, increasing the risk of the bur being launched into the patient’s mouth.
  • Potential for legal and ethical issues: Dentists using unregulated or counterfeit equipment, even unknowingly, could face legal repercussions if patient harm occurs. Professional bodies may also view the use of such equipment as a breach of ethical guidelines.

Still Have Questions?

If you still have questions regarding your dental handpiece, please email us at [email protected].